We can state empirically that the development of a webshop is never finished – new ideas, needs always emerge, so we provide continuous support for our clients.
Since we’ve been working with you, our webshop became much faster, our ERP-sync works really well which had been causing constant headache in our daily work and finally we’ve had a successful Black Friday campaign. We’ve been evolving much in the last 2 years and you have a great part in it. Thank you!
So within the support there are tasks that are critical in the aspect of functioning or time. The former includes tasks like installing Magento security update which can be crucial in keeping your webshop’s security and functioning. The latter includes tasks where timing is critical, for example the launch of a campaign has to be preceded by the launch of the developments which must meet the client’s deadline.
Another part of the support is consulting about the use of a purchased or custom made module. Our colleagues can help via phone or screen sharing.
Another part of the support is for fulfilling client needs that serve predictability. Each month we provide the capacity that can be used for continuous development. The benefit of support is that development budget is fixed and development launches are regular. So costs can be controlled and developer capacity is always available. The optimal way of using this is when there’s a previously composed list of needs with preferences to focus on from month to month. Ad hoc, urgent needs can obviously get on the top of the list.
Support csomagainkat igyekeztünk minden igényt kielégítően kialakítani. Ügyfeleink több mint 50%-a, a havi 25 órás support csomagunkat választja, mert havi szinten vannak fejlesztési igényeik, viszont 2019 végével kialakítottunk 3 kisebb csomagot is, azon ügyfelek részére, akiknek kevesebb idejük, vagy erőforrásuk van az újdonságok megvalósításra.
| Support packages | Number of hours / month | Price | Contact |
|---|---|---|---|
| SX | 5 hours/month | 75.000 HUF + VAT | |
| S | 10 hours/month | 150.000 HUF + VAT | |
| M | 15 hours/month | 225.000 HUF + VAT | |
| L | 25 hours/month | 375.000 HUF + VAT | |
| XL | 50 hours/month | 750.000 HUF + VAT | |
| XXL | According to individual needs | According to individual needs |